Terms of sale

Terms of Sale – Miss Mess Jewelry

Last updated: December 01 2025

Welcome to Miss Mess Jewelry. By placing an order on our website missmessjewelry.com, you agree to the following Terms of Sale. Please read them carefully before making a purchase.

1. General

These Terms of Sale apply to all purchases made from Miss Mess Jewelry (“we”, “us”, “our”). By ordering from our shop, you confirm that you are legally capable of entering into binding contracts and that the information you provide is accurate and complete.

2. Products

We offer handcrafted and curated jewelry items.
Please note:

  • Product colors, textures, and materials may vary slightly due to lighting, screen differences, and handmade production.

  • All product descriptions and prices are subject to change without notice.

3. Pricing & Payment

  • All prices are listed in [your currency — EUR/USD], inclusive/exclusive of VAT depending on your location.

  • Payment must be made at the time of purchase.

  • We accept the following payment methods: Credit/Debit Cards, PayPal, Shop Pay, Apple Pay, Google Pay, and any additional payment options shown during checkout.

4. Order Process

Once you place an order:

  1. You will receive an email confirmation with your order details.

  2. We will process your order within 1–3 business days.

  3. You will receive a shipping confirmation once your order has been dispatched.

We reserve the right to cancel orders in cases such as stock issues, fraud suspicion, or incomplete information. If this happens, you will be notified and refunded in full.

5. Shipping & Delivery

  • We ship worldwide using trusted carriers.

  • Shipping times vary depending on your location:

    • Domestic orders (Albania / Europe): 3–10 business days

    • International orders: 7–21 business days

  • Delays caused by customs, courier issues, holidays, or external factors are outside our control.

Customers are responsible for providing accurate shipping information.
We are not responsible for lost or delayed packages due to incorrect addresses.

6. Customs & Duties

International orders may be subject to customs fees, import taxes, or other charges imposed by local authorities.
These are not included in the price and must be paid by the customer.

7. Returns, Exchanges & Refunds

Because our jewelry is crafted in small batches and often handmade, we offer the following policy:

7.1 Returns

  • Returns are accepted within 2 days of delivery.

  • Items must be unused, unworn, and in their original packaging.

  • For hygiene reasons, earrings cannot be returned, unless damaged upon arrival.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

  • The customer is responsible for return shipping.

7.3 Refunds

Refunds are issued once we receive and inspect the returned item.
Please allow 5–10 business days for refunds to appear on your payment method.

8. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, contact us within 48 hours with photos of:

  • The item

  • The packaging

  • The shipping label

We will replace the item or provide a refund at no extra cost.

9. Warranty

We offer a 30-day craftsmanship warranty.
This does not cover:

  • Normal wear and tear

  • Tarnishing due to improper care

  • Accidental damage

  • Lost items

10. Order Cancellations

Orders can be canceled within 2 hours of purchase.
After that, the order may already be in processing and cannot be canceled.

11. Liability

We are not liable for:

  • Delays caused by external factors

  • Lost or stolen packages after delivery

  • Allergic reactions to metals/materials (customers must check product descriptions)

12. Contact

For questions, returns, or customer support, contact us at:

📧 shop@missmessjewelry.com
🌍 missmessjewelry.com